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Review 2/11/2011
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I have read the reviews and they all sound astoundingly similar. I had a Toshiba laptop that I very rearely use that had a button pop off. I guess that I probably actually touched that button less than 50 times before it popped off. I sent it in for warranty work and they claimed it was "damaged" If you wiped off the finger prints, the laptop looks brand new. I'm not sure how you can conclude that it is "damaged" . Then they sent the laptop back to me without the loose button so I have no option to try to fix it on my own.
The other fishy thing about this is that just before I sent the computer off for repair, I picked up a virus. I did not ask them to do anything about that because that should not be a warranty issue. I just wanted my key fixed. When they sent the laptop back to me it had a sheet claiming that they had gone through the computer and fixed/updated the hard drive. When I turned it on it obviously had not been worked on because the virus was still alive and running. I don't think they did anything. What a fraud. I bet any amount of money Toshiba has contracted with an outside company to do these repairs on a fixed bid contract. In turn this company makes it policy to simply deny everything to save money. It is obvious they do not pay the phone operators well because they seem to know nothing and have no authority to make decisions. I will never buy a Toshiba product again. This to me is a very ripe situation for a class action lawsuit. If I could give them zero stars, that would be appropriate.
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