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Review 1/6/2011
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I BOUGHT A TOSHIBA COMPUTER IN NOVEMBER FOR MY SON FOR CHRISTMAS. HE HAD IT FOR 1 DAY AND THE COMPUTER WENT TO A BLUE SCREEN. I CALLED AND THEY SAID IT WAS A HARD DRIVE ISSUE. THEY TOLD ME I HAD TO SEND IT BACK BUT I HAD TO PAY THE SHIPPING COST. I ALREADY PAID SEVERAL DOLLARS FOR THR COMPUTER SO WHY SHOULD I HAVE HAD TO PAY SHIPPING ON A BRAND NEW COMPUTER. TOSHIBA TRIED TO OFFER ME A 25 DOLLAR GIFT CARD TO USE ON THEIR WEB SITE. AT THIS TIME I NEW TOSHIBA WASNT GOING TO MAKE GOOD ON THIS. I ASKED IF I COULD RETURN IT THEY TOLD ME NO THAT THERE IS ONLY A 15 DAY RETURN POLICY. I AM THANKFUL THAT THE MERCHANT TOOK THE PRODUCT BACK WITH NO QUESTIONS ASKED. i RETURNED IT AND I BOUGHT A NEW DELL COMPUTER IN PLACE OF THE TOSHIBA.I WAS HAPPY WITH THE QUALITY OF THE TOSHIBA COMPUTER BUT I WAS EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE. I WOULD NOT RECCOMEND TOSHIBA BECAUSE THEY DO NOT MAKE GOOD ON THERE PRODUCTS. I WOULD HAVE BEEN SATISFIED IF THE COMPANY HAD PAID FOR THE SHIPPING OF THE PRODUCT OR HAD GIVEN ME A REPLACEMENT. MY COMPUTER WAS BRAND NEW IT ONLY WORK FOR A DAY. tHAT WAS HORRIBLE CUSTOMER SERVICE.
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