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Review 11/4/2008
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I took in 2 pairs of my husbands pants that needed heming & tappering. I marked exactly where i needed the work done, AND WHEN I PICKED UP THE PANTS, THEY NEVER TAPPERED THE LEGS AND THE HEM WAS STILL TOO LONG. THEY CHARGED ME $14.00 FOR THIS SERVICE AND BEFORE I LEFT I SPOKE TO THE OWNER (M) AND SHE SAID IF IT'S NOT CORRECT BRING THEM BACK AND WILL FIX THEM FOR YOU. NOW WHEN I TAKE THEM BACK THE SPANISH SPEAKING LADY THERE WANTS TO CHARGE ME AN ADDITIONAL $14.00 , BECAUSE SHE SAY'S SHE HAS TO DO THE WORK ALL OVER AGAIN, I TRIED TO EXPLAIN TO HER THE WORK WAS NOT DONE CORRECTLY IN THE FIRST PLACE, HOW DO I KNOW THAT YOU DIDN'T INTENTIONALLY DO IT WRONG TO MAKE MORE MONEY, THIS SAME THING HAPPENED TO MY SISTER AT THIS SAME PLACE. WE USED TO HAVE OUR REGULAR SEAMSTRESS BUT SHE RETIRED, BUT WE WERE ALWAYS SATISFIED, BECAUSE SHE MADE SURE THAT WE WERE. I CANNOT GET IN CONTACT WITH THE OWNER, AND I WISH I COULD BECAUSE EVERYONE ELSE IS MAKING UP PRICES AND RULES..... THEY NEED BETTER CUSTOMER SKILLS, AND M'S MOM SAID THE MAJORITY OF THERE BUSINESS IS ENGLISH SPEAKING CUSTOMERS, THEN I THINK SOMEONE IN THAT SHOP NEEDS TO SPEAK BETTER ENGLISH.
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