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THIS COMPANY DOES NOT CARE FOR ANYONE.
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DO. NOT. BUY. FROM. THIS. COMPANY.THEY SCAM PEOPLE OUT OF GOOD MONEY AND COULDN'T CARE LESS. Trying to summarize this: I bought a Tao Tao 50 CC moped 02/2015 and to date, have problems with it. Now, every time I've called, I spoke to a man named GIO. He is the most disrespectful person I've ever talked to. When I first got the vehicle, it was already damaged. I tried to start it and noticed a dripping coming from the engine. I looked to find out the fuel line had been cut open. I called the very same day I received the vehicle and was told by GIO "It happens during shipping. The company is not responsible" After a few brief moments, I said "Fine, it is damaged, but this won't void my warranty right? I don't think I should pay to fix a brand new vehicle, but I just want my warranty intact" GIO CONFIRMED that my warranty would be fine. SO I went and did just that. About 2 months later, the vehicle had more problems. It would start but slowly go down to idle, and then shut off. I called the company again, and once again go GIO and he said "It's because it's so cold where you are, let the engine warm up and you'll be fine" So I did just that. On an 83 degree day, I let my engine warm up, which is ridiculous. It continued to have problems and for the next three months, I tried on a daily basis to reach someone at the place of business but they never answered or returned my phone calls. After 6 months of having a vehicle I couldn't ride, they finally called me back. I emailed them a list of all the problems in September of the same year. I received a response from someone named Amy who told me that I needed to replace the battery. As I was just in the middle of moving I tried to take it to a shop to have a battery changed, but the mechanic told me that 'The vehicle is a lemon, a new battery isn't going to fix it." So I contacted the company and relayed the message. They told me that they'd need to call the mechanic. About a day later I got a response in email form that I now needed a new carburetor and they would sell me one for 75 dollars. I was infuriated so I called the company and once again, got GEO. He transferred me to a manager who told me that "Your warranty is voided but we can sell you a carburetor at 55 dollars." I raised as much fuss as possible saying "My warranty was promised to not be voided because of the fuel line I had to replace. Your employee GEO told me that" The manager was sorry but that was all he was authorized to do. I ended up buy the piece and having it installed. After moving back to Texas, in nice mid 80 degree weather, the moped was still having issues. So in 02/2016, exactly one year after I bought it, I called and demanded to return it. I got a response from someone named Jamie telling me, after I'd sent an email with photos and a description of everything at every time that was wrong with it. I got a response, after the manager before had promised me a return, this Jaime person said "Your vehicle does not qualify for an RMA" and a RMA is basically the return. Now I've been lied to, forced to run in a circle and made very angry.MY VEHICLE DOESN'T EVEN HAVE 700 MILES ON IT AND HASN'T WORKED SINCE THE DAY I RECEIVED I. THIS COMPANY IS A SCAM AND WILL TAKE ANY MONEY FROM YOU THEY CAN. NO ONE HAS HELPED ME, NO ONE HAS EVEN TRIED. I'M POSTING A REVIEW ON THEM ANYWHERE AND EVERYWHERE I CAN. DO. NOT. BUY. FROM. THIS. COMPANY.
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