Mary V.'s review of Proactiv Solution

Proactiv Solution

 
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Complaint Posted 11/14/2012
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Proactiv
DON'T USE THIS COMPANY!!!! I ordered one shipment from them and they put me on an auto ship program that I hadn't requested. When I got my auto shipment I immediately returned it to sender. A few weeks later a received a bill for that shipment and when I called them they said it probably hadn't been processed yet and to disregard the bill. They said the same thing when I got the next bill. I didn't hear anymore after that so I figured things had been resolved. I found out yesterday that they turned me over to a collections agency. When I called them about it, they said it took them 140 days to process my return and their return policy only covers 60 days so when I didn't respond to the 2 bills they sent me, they sold it to the collections agency. I was completely scammed!!
 
 
Business's response - by GR CETon 1/23/2013
Dear Mary, thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.proactiv.com/lp/cet/. You are also welcome to send an email to us at customerservice@guthy-renker using the subject line RE: Trustlink Review. Please make sure to provide your full name and address as well a contact phone number where we can reach you. This will allow us to locate your account and contact you with a resolution in a timely manner. Thank you very much and kindest regards, Guthy-Renker LLC, Corporate Escalation Team
 
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Additional Business Information
Hours   Customer Service: 1-888-961-0020 (24/7) www.proactiv.com/lp/cet Phone   (760) 773-9022 Address  
Website   http://www.proactiv.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
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