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Review 3/19/2010
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I have ordered three times from this company for an item they show as currently available. All I get from them is this e-mail.
Your Order 7486 has been Declined.
Any order can only be Declined for one of two reasons:
1. You contacted us and cancelled the order (I did not)
2. We saw that there was a problem with the order and were not able to get
in touch with you,(no e-mails-no phone messages) and thus we had to cancel your order after trying to Verify (I order from Newegg every day with the info provided them-no problems there) the information you had provided to us.
We regret that we have lost this order. However; we would love to retain
you as a customer. Please reconsider us in the future. (not a chance-EVER!!)
Unfortunately, once an order has been cancelled it cannot be reinstated.
If you wish to reinstate the order, you will need to visit our website and
place a new order. We regret any inconvenience this may have caused you.
=========================================
Please do not reply back to this autogenerated email
Thank you
I believe they may not have the item advertised-this sucks cause its a waste of my time. Can't reach anyone on the phone like real companies have-I think there is a high probability this is a scam.
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Business's response - by sperezon 1/17/2011
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The customer did place 2 orders not 3 as mentioned. The fact that we did not process the orders was the fact that HIS credit card was declined both times not that the unit he ordered was NOT IN STOCK. As with any store either online or elsewhere if the credit card is declined the order will not process. We had informed the customer both times the credit card declined and mentioned he may use another method of payment. Pc Planet Systems does not ship items that are not paid for like any other company. These are the reasons and it is highly undair to have a complaint from this person who is NOT even a customer as he has no open orders with us.
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