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Review 8/13/2010
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The most fraudulent and deceptive New Car agency I have ever run into.
Last week, on August 4, 2010, I made a specific deal with Martin Cadillac to purchase a specific 2010 Cadillac DTS at a specific price and terms. They printed out a "deal sheet" for me that listed all of the transaction details including price, rebates, down payment and finance terms and specified the vehicle stock number and VIN number. They understood at that time that I could not complete the entire transaction at that time because I was leaving town immediately, but they asked me for a $1,000 deposit and we agreed to finish the transaction on August 12, 2010 at 1:00 PM.
I phoned them on August 11, 2010 to verify my appointment to complete the transaction. When I showed up at the dealership, I was told by the salesperson, Jeff Parr, that they would not honor the deal they had made and wanted me to pay about $3,000 more for the vehicle. I turned that down, said that it amounted a bait and switch type of fraud and demanded my deposit back. They said that the best they could do was to "mail" me back the deposit. I demanded to speak to their manager who first told me that there was no one there to sign a check, and then told me that she "would hold my deposit as long as she possibly could before returning it." She didn't care what deal they had already made and said they had no obligation to honor any deal until the final contract was signed and said she had no legal obligation to immediately refund the deposit they had demanded to hold that deal either.
This is just flat out fraud! They thought that I had to turn in my leased 2007 Cadillac and would have to accept the higher price, but fortunately, I have time to just buy a different vehicle somewhere else. However, they still have my $1,000 which they refused to refund and it is still an illegal and fraudulent method of conducting business. I have bought or leased about 7 or 8 new cars in the last 10 years and have never had a new car dealer act in such a fraudulent manner before.
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