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JEMJEM.com bait and switch-
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ordered an refurbished iphone 5S on their website on Sunday. received it on
thursday in NYC area. opened box looked it over, it was scuffed up on frame of phone but not too badly to care. tried to hook it up over phone, with provider AT&T, with provided sim card. after hour and a half SIM was not working. went to AT&T storefront got new card and phone was working. go home and notice that there is no fingerprint touchID option to set up. then compared it to my own broken 5s and see that it doesnt match. They sent me a iphone 5 not a iphone 5s. i looked over my order conformation and it states 5S-. i call them at 3pm CA time and speak to a person there. i was kinda feeling like maybe jemjem.com might be a doing a bait and switch scam. they offer a very minor credit if i was to keep the wrong phone. i was not interested in keeping a 5 no matter what they offered me, (once u TouchID you cant go back.) . I was told they dont have the 5s in the color i wanted. so they offered to send another color. which i agreed to.
now the kicker. the supervisor who needed to approve it was gone for the day. so i was told to call back in AM. (now its friday 1pm NY time). I call back and was on hold for over 20 mins. got Matthew who i had spoken to the day before. and he put me on hold for 5mins while he explained to his supervisor "the debacle". she picks up and and tells me the only way to send back the phone is w UPS ground, (not the 2day w post office the way it was sent). I did not want to wait a week or 2 (maybe 3) for them to get and exchange the phone. and then send back. bc i was told that it takes 3 days to take a phone out of a box, and then two more days for them to take the right phone and put it in a box, mail it again. maryjane or what her ever name was, told me there was no monday UPS deliveries in NEWPORT BEACH, CA EVER. and since it is friday it would just sit in NY if they sent air mail instead of ground shipping and it will get there at the same time any way. bc she sayes"air mail doesnt move with ups on the weekends at all" HUH? okay doubt that- or actually know that is just plain wrong.
the supervisors BIG FAVOR to me that was offered was, they wanted me to sign a form and send it back signed. then i should go to paypal and put a hold on my card for the new phone and they would send it out before they received the other one back, i just dont want to do that bc WTF? i could understand if it was sent correct and was damaged, or something else. BUT They as a company should air mail when they mess up and try get it taken care of as quickly as possible. It already looks shady you sent wrong and a cheaper phone. and a lot of what is on their site Matthew didnt have in-stock. when i agreed to a 5s in an opposite color then i had ordered, the day before. i am also glad i didnt agree bc i have been looking at some other reviews out there and seems like a common issue is waiting over thirty days for a refund after they receive back the merchandise. the supervisor was rude and and a snot. she made it seem as if they were doing me a favor and hung up the phone mid-conversation. SO in the long-run, RUN far from this place, bc they are not what they say or seem and can become huge waste of time, in your life next.
never once did she apologize for their mistake. and see for yourself this place has plenty of similar stories out there on the web. which has me thinking they may want to rename themselves scamscam.com.
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