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Review 5/12/2008
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STAY WITH YOUR CURRENT CARRIER!! I HAVE BEEN WITH HELIO AND HAVE HAD NOTHING BUT A HEADACHE OF NUMEROUS OVERCHARGES AND COUNTLESS HOURS INVESTED INTO CUSTOMER SERVICE CALLS THAT LEAD TO ME BEING MYSTERIOUSLY DISCONNECTED ON (FROM BOTH MY CELL AND USING A LAND LINE), GOING AROUND AND AROUND IN CIRCLES GETTING NO WHERE AND BEING PUT OFF ON HOLD FOR AN HOUR AND FORTY EIGHT MIN "YES I WATCHED THE MIN GO BY". I HAVE THEIR 99.00 A MONTH PLAN FOR UNLIMITED AND HAVE BEEN CHARGED 9/07 150.00 AT THE LEAST , ALL THE WAY TO 3/08 696.07, WTF?? 2/08 573.32, 4/08 360.68, 5/08 369.08 AND EVERY MONTH NOT ONE SERVICE REP CAN EXPLAIN TO ME THE BREAKDOWN FOR WHERE THE CHARGES GOT TO BE THIS SUM, INSTEAD EXPLAIN TO ME " IT SAY HERE YOU OWE ($$$.$$) SO YOU MUST PAY ($$$.$$) CAUSE DAT YO BILL FO DIS LAS MONTH!!" AND THAT IS THE MOST INTELLIGENT EXPLANATION I'VE YET TO GET. I HAVE TRIED TO CALL THE CORP OFFICE AND HAVE ONLY BEEN ROUTED TO VOICE MAIL BOX AFTER MAIL BOX AND AM STILL WAITING FOR MY MESSAGES TO BE RETURNED, I HAVE EMAILED COMPLAINTS REQUESTING HELP IN REGARDS TO MY BILLING ISSUES ASKING FOR A BREAKDOWN IN THE CHARGES AND I GET NOTHING I HAVE NOW FILED A COMPLAINT WITH THE BBB WHOM IS CURRENTLY LOOKING INTO THE MATTER ALONG WITH HAVING NOW HIRED AN ATTORNEY TO DEAL WITH THE ISSUE ACCORDINGLY BECAUSE I CANNOT TAKE THE RUN AROUND BS. OF BEING TAKEN ADVANTAGE OF AS THE CONSUMER. I SHOULD HAVE NEVER SWITCHED FROM AT&T WHOS SERVICE NEVER FAILED ME AND HAD CUSTOMER SERVICE 24/7/365 TO HELP ME WHENEVER I WANTED NOT JUST BETWEEN THE 9-5 HOURS WHEN YOU DON'T EVER NEED THEM. WEEKENDS HOLIDAYS AND EVERY AT&T REP I EVER SPOKE WITH WAS HAPPY TO HELP, RESOLVED WHATEVER ISSUES I RARELY HAD, DID NOT LEAVE ME ON HOLD AND IF EVER WE GOT DISCONNECTED THEIR CS REP ACTUALLY CALLED ME BACK. NO KIDDING THEIR REPS EVEN SPOKE ENGLISH. I REGRET EVER SWITCHING INTO THE HELIO NONSENSE OF FALSE ADVERTISING WHEN THEY SAY "TOTAL HAPPINESS GUARANTEE" IF THAT IS NOT THE BIGGEST LIE, THEY HAVE SHOWN NOT ONE ATTEMPT TO BETTER THE SITUATION WHEN NOT ONE EMPLOYEE FROM THE CORP OFFICE CAN EVEN HAVE A INTERN E MAIL ME, HOW HJARD IS IT TO PROVIDE A CUSTOMER WITH A TALLIED BREAKDOWN OF CHARGES SHOWING HOW THE SUM ADDED UP, I KNOW ON LINE I HAVE PRINTED EVERY BILL AND EVERY PAYMENT DOING BASIC ADDITION AND SUBTRACTION AND I SHOW HELIO OWING ME A FEW HUNDRED DOLLARS IN OVER CHARGES! IF THEY CHOOSE TO BEG TO DIFFER I WOULD REALLY LIKE TO SEE THEIR HUDINI MATH SKILLS CONSIDERING THE ONLY THING I HAVE SEEN OUT OF THIS COMPANY IS FALSE ADVERTISING, POOR BUSINESS LIKE MANNERISMS AND THEIR NAME BEING LIT UP AS SCAMELIO. THIS COMPANY IS A BIG ZERO IF YOU HAVE YET ENCOUNTERED THEIR POOR TACT HOORAY FOR YOU STAY AWAY AND IF YOUR STUCK IN THEIR TRAP BEST OF LUCK I HOPE YOU DON'T NEED IT!
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