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Buyer Beware -- I'm out $130
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I hope you read user reviews before purchasing from HID Nation. Sure wish I had. I spent almost $100 on a HID light kit that didn't work properly. They recommended buying an additional relay unit that cost another $18 + $15 shipping. Same problem. But then it became MY problem. They would not respond to email or voicemail requests for a refund (they won't answer their phone -- try phoning them if you don't believe me). After repeatedly emailing them I finally got them to respond when I threatened them. They responded that using that tone terminates our relationship. Also that by installing the unit I could no longer return it.
Stay away from companies that don't stand behind their product. Or that have a no-return policy.
Here's a brief run-down of my problem:
- Bought top-of-the-line digital ballasts -- caused lights to flicker or alternate which light would actually work.
- Paid for "lifetime warranty" which is void if you actually install it in your vehicle
- Purchased additional relays to correct the problem, which made it worse (only one light would generally come on at a time. Occasionally I could get both to come on, but only briefly).
- Would not answer phone or respond to emails until threatened.
- Would not refund my money
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