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Review 1/3/2011
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This was a horrible experience. We drove so far to meet with a rep. Who told us we could not sign up online because she had to " meet the kind of people" they were referring to their rental properties. Only one person had a computer and no one had an email address. We were assured that we would be referred to great properties and we drove off looking at all of their potential rentals. We spent the better part of an entire day driving around looking at the exterior of these referrals but NO ONE ever called us back to view the inside of the rentals. What a complete waste of time and money. We finally found a place on our own and now the torture of receiving our refund begins. The sales people are quick to pick up the phone but the customer service lines will keep you on hold for an extremely long time and will not let you speak without repeating over and over that the refunds requests need to be faxed over. I kept telling them this was in fact completed but they would not look at their files to confirm. Once I convinced them to review their faxes, they left me on hold for the about 1/2 an hour while they tried to figure out how to complete my refund as they were not able to credit my card but rather send me a check to the OLD address. The only way they helped me was when I reached my boiling point and stated that I would report them to the better business bureau and serve them legal papers to receive my refund.
Stay away !
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