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Review 1/3/2011
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After purchasing a 42" Vizio LCD TV at wal-mart on black Friday, I returned home to search the TV options i might have online. I found that e cost had the same TV, for $100 cheaper, and it was 120Hz, rather than 60Hz that I bought. Of coarse I purchased the TV from e cost and returned the one to wal-mart. 9 days later, my account still did not show that the TV had shipped. I called e cost who informed me they canceled my order because of billing problems.(my brother paid with his card, and it was to be shipped to my house) separate billing address i guess.... so i had to repurchase the item and pay $10 more for shipping. I didn't care, i wanted the TV by Christmas. 10 days pass(now dec15) and still, no sign that the TV has shipped. I called again and they told me that my brother has to call to confirm shipping... i was livid! still, gave them the benefit of doubt and finally got the TV in route to my home. It arrived Dec 28th! I was out of town when it was delivered, but when i returned home, i noticed that the TV was the exact same one I had bought from wal-mart a month ago. The 60Hz Vizio. I tried calling e cost, on holiday. I emailed the customer care dept... no reply. its been a week. Ill never ever buy from e cost again! I will tell all my friends of my purchase expierience and let them know of the "Purchase That Ruined Christmas". To all: stay away from ecost.
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Business's response - by Donovanon 1/10/2011
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Thank you for contacting us. I apologize for the inconvenience this has caused you. I don't have your order number or specific details but I would love the opportunity to investigate this for you and win you back as a customer. Please leave me a voicemail at 800-555-3613 ext 4127.
Linda Potter
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