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Outstanding Customer Sevice and Integrity
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I wanted to write a review about Mr. Daniel Hernandez and All Star Moving.
I contacted All Star Moving on their website as they were the first to pop up in my Google Search, which tells me a business owner is savvy enough to pay attention to marketing and how to reach out to people.
When I contacted them, I was talking to Mr. Daniel Hernandez the owner and we scheduled a move within 10 minutes. They have the most competitive pricing and they have plenty of trucks which make their availability GREAT!
I was probably a tough client as I changed my move date twice on them and they accommodated with no issues or push back. Amazing Customer Service! They sent 2 guys with a truck and all of the proper moving equipment to my house (3 Bedroom house 2200 Square Feet) and we got everything loaded and unloaded in less than 4 hours!
What makes this better is that during a move we all know that there is going to be something that gets scratched or even broken. That is just the nature of moves! When I got everything unpacked I noticed that my desk had partially been cracked. The guys had to move this very heavy desk up a very narrow stairwell and it probably just got tweaked in the move up the stairs. When I contacted Daniel he said there were two options:
1. File the insurance claim which would give me .60 a lb on the desk (Desk cost me over $1500 and this would only give me about $150 and wouldn't’t replace the desk if I tried)
2. OR he would have a Wood Desk professional come out and look to see if he could fix it. I was leery about this but I chose to go that route.
He sent the wood guy over and he made my desk look brand new and Mr. Hernandez offered to pay the bill because he was so concerned about my happiness more than just doing an insurance claim which he had every legal right to do.
I am 100% satisfied with All Star Movers and will use them every time and will recommend them to anyone. Accidents happen, however its how the company responds to those accidents is what sets them apart. Mr. Hernandez has integrity and that is what matters to me!
Great job Daniel!
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Business's response - by All Star Movingon 6/19/2012
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Wow. Thanks for the great review, Josh. It's one of he most detailed we've every received and I really appreciate it. Thanks again for your business!
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