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6/24/2010 12:58 PM (PST)
Have you already used them? If not.. NEVER USE THEM!!!!
I have made a contract in March, planned our move on 5/28. They came in late afternoon with a small "budget" truck which was half full already. Of course they couldn't put all our stuffs. So they had to come back the next day. They told me the window period will be 6/4- 6/10. When I called them on 6/6, my stuffs were still in Texas, where I lived. When I called them on 10th, they said the truck is in Georgia and we'll be settled by that weekend. When I called them on 14th, they said their truck broke down, and since it was the season, it's hard to get a hold of 18 wheeler.
Today is 24th. My stuff is STILL IN GEORGIA!!!!! It's been a month. The dispatcher guy was awefully rude, he told me "keep calling me won't help the situation/ everybody is waiting but you/ I want to be kind to you but you're not listening etc". He kept said they didn't violate anything since the moving period is 21 BUSINESS DAYS, so he'll give me a call by 29th. If he doesn't call that means no truck.
This is totally crazy. There was no complaint in web, so I beleived!!! BBB accreditted? for what service? I have young kids who have to sleep on the floor, eat on the floor. I just can't believe it.
Just NEVER USE THEM!
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6/30/2010 3:12 PM (PST)
Why do the reviews all not show up when someone is reviewing this company. I checked here before using them and there was nothing, Now there are 3 almost exact stories. They should all be showing up together. Mine was called a "Hostage Shipment". They kept wanting more money and when I refused would not tell me where my stuff was. They showed up in a Budget truck 1/2 full as well and also had truck problems. Mine was an accident in Seattle....no it was a lie. I will next be contacting the BBB for the third attempt.
DO NOT use them...RUN..RUN...RUN
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7/16/2010 12:50 AM (PST)
Exactly the same experience as Ahyun and Suzanne, stay far far away from these guys. I still haven't received my shipment and I'm well past the 21 days in the contract. They make up every excuse but they are just a terrible company. RUN AWAY!
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12/7/2010 1:14 PM (PST)
Do not use Mainline for your move, you will absolutely regret it. These guys are not only incompetent, but seriously dishonest. They will use deception and intimidation to extort as much money from you as they can. And they are not good movers! I have made several interstate and transatlantic moves in the past 12 years, and these guys are the WORST you can possibly imagine. I have filed civil complaint against them and am not ruling out criminal complaint as well, they are a bunch of thieves. If anyone needs more information, or if you've been wronged also and want to consider a class action against Mainline, don't hesitate to contact me.
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